1 Introduction
Gk99 is committed to protecting the privacy of every individual using our platform at gk99.cx. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you register for and use the gk99 services.
This document is drawn up in accordance with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA). By using the gk99 platform, you consent to our processing of your personal data in accordance with the terms set out in this Privacy Policy.
This Privacy Policy should be read together with the gk99 Terms and Conditions. Both documents form the complete agreement between you and gk99 regarding the use of the platform.
2 Personal Data We Collect
Gk99 collects various categories of personal data depending on your interaction with the platform. Below is a comprehensive overview of the types of data we collect:
| Data Categories |
Example Information |
Requirements |
| Identity |
Full name, date of birth, identification card number |
Mandatory (KYC) |
| Contact |
Phone number, email address |
Mandatory |
| Finance |
Bank account information, account holder name |
Mandatory (Transaction) |
| Technical |
IP address, device type, web browser, OS |
Automatic |
| Behaviour |
Wagering history, games played, session duration |
Automatic |
| Communication |
Live chat records, support emails, feedback |
Where Applicable |
We do not collect sensitive data such as your medical information, religious beliefs, or political views. Data collected is limited to what is necessary for legitimate platform operations.
3 How We Collect Your Data
Your personal data is collected through various means during your interactions with gk99:
- Registration form: Information you provide when opening a new gk99 account, including your name, phone number, and date of birth.
- KYC Process: Identity documents you upload for identity verification purposes, including copies of your national ID or passport.
- Financial transactions: Information associated with deposits and withdrawals, including your bank account name and number.
- Platform usage: Behavioural data collected automatically while you use the platform, including games played and total wagering amounts.
- Device and network: Technical information such as IP address, browser type, and operating system collected automatically by our servers.
- Support communications: Records of live chat conversations, emails, and all communications between you and the gk99 team.
- Cookies and similar technologies: Data collected via cookies, tracking pixels, and local storage technologies installed on your device.
gk99 only collects data that is strictly necessary for specific purposes. We do not collect data beyond legitimate operational requirements.
4 Purpose of Using Your Personal Data
The personal data we collect is used for the following purposes directly related to the operation of the gk99 platform and the services you enjoy:
- Account management: Creating, maintaining, and managing your gk99 account, including login processing and identity verification.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
- KYC and AML compliance: Meeting legal requirements related to identity verification and anti-money laundering.
- Platform security: Detecting and preventing fraud, system abuse, duplicate accounts, and suspicious activity.
- Service improvement: Analyzing usage patterns to enhance user experience, platform performance, and game offerings.
- Service communications: Sending important notices related to your account, transactions, policy changes, and security updates.
- Customer support: Providing effective and personalized assistance when you contact our support team.
- Responsible gaming: Monitoring usage patterns to identify and support members who may need responsible gaming assistance.
With your consent, gk99 may also use your data to inform you about promotions, bonuses, and special offers relevant to your interests on the platform.
5 Data Sharing with Third Parties
Gk99 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where your data may be shared with certain parties:
- Payment service providers: Required transaction information is shared with payment processors such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay for the purpose of processing your transactions.
- Technology service providers: Companies providing technical infrastructure, cloud services, and security systems used by gk99 are bound by strict confidentiality agreements.
- Regulatory authority: Information required by law or a valid court order, including requests from Malaysian law enforcement authorities.
- Game service providers: Minimum technical data required to enable games from PAGCOR-licensed providers to operate smoothly within the gk99 platform.
All third parties handling gk99 member data are bound by strict data protection agreements. They are only permitted to process your data in accordance with gk99's instructions and may not use it for any other purpose.
6 Your Personal Data Security
Protecting your personal data from unauthorized access, loss, and misuse is a responsibility we take extremely seriously. gk99 implements multiple layers of technical and organizational security:
- 256-bit SSL encryption: All communications between your device and gk99 servers are encrypted using the latest TLS/SSL protocols, making your data unreadable to unauthorized parties.
- Secure servers: Your data is stored in a server environment protected by firewalls, intrusion detection systems, and layered access controls.
- Restricted access: Only gk99 staff who require access to specific data for their designated tasks are permitted, and every access is logged and monitored.
- Two-factor authentication: gk99's internal systems use two-factor authentication for all staff access to databases containing member information.
- Regular audits: Our security systems undergo regular audits and penetration testing by independent cybersecurity experts.
- Incident response plan: gk99 has a clear incident response procedure in the event of a data breach, including notification to affected members within a stipulated timeframe.
While gk99 takes all reasonable steps to protect your data, no system is entirely 100% secure. We encourage you to also take precautions by keeping your login credentials safe.
7 Cookies and Tracking Technologies
The gk99 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login session authentication and security. Cannot be disabled.
- Performance cookies: Collecting information on how the platform is used to help us improve and optimize the user experience.
- Functional cookies: Storing your preferences such as language, display settings, and login details for a more convenient repeat experience.
- Analytics cookies: Helping us understand aggregated traffic patterns and user behavior for platform improvement purposes.
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect specific functions of the gk99 platform.
8 Your Rights Regarding Personal Data
As a gk99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data that we hold:
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You have the right to request correction of any inaccurate, incomplete, or outdated data.
- Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data from our records.
- Right to restrict processing: You have the right to request that we restrict how we process your data in certain circumstances.
- Right to withdraw consent: You may withdraw consent for consent-based data processing at any time.
- Right to object: You have the right to object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact the gk99 support team via live chat. We will process your request within 14 working days. Note: certain deletion requests may be subject to mandatory data retention requirements under Malaysian law.
9 Data Retention Period
Gk99 retains your personal data only for as long as necessary for the stated purposes or as required by applicable law in Malaysia. Retention periods vary by data type:
- Active account data: Retained for the duration your account remains active and for a reasonable period following account closure.
- Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's anti-money laundering legal requirements.
- KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with compliance requirements.
- Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
- Technical data and server logs: Retained for 12 months for security and troubleshooting purposes.
When data is no longer required and there is no legal obligation to retain it, gk99 will securely delete or anonymise that data.
10 Links to Third-Party Platforms
The gk99 platform may contain links or integrations with third-party services such as game providers and payment processors. The gk99 Privacy Policy applies solely to the gk99 platform.
Gk99 is not responsible for the privacy practices of any third-party services accessed through or in connection with our platform. We encourage you to read the privacy policy of each third-party service you use separately.
Exercise caution when providing personal information to any website claiming to be associated with gk99 but not operating under the gk99.cx domain. Such unofficial websites are not subject to our Privacy Policy.
11 Amendments to the Privacy Policy
Gk99 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology in use. Any material amendments will be communicated to members via an in-platform notice or notification email.
The "Updated" date at the top of this document will always reflect the date of the most recent amendment. We encourage you to review this Privacy Policy from time to time. Continued use of the gk99 platform after any amendment takes effect constitutes your acceptance of the revised terms.
For amendments involving material changes to how we process your data, we will obtain your fresh consent before those changes take effect.
12 Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how gk99 handles your personal data, please contact us through the following channels:
The gk99 Data Protection Team takes every privacy inquiry seriously and will respond within 14 business days. For more urgent issues relating to account security, please use the in-platform live chat for an immediate response.